Service

Service

Service classification

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Our goal is not only to provide customers with short delivery time and cost-effective parts or replacement products; we also focus on providing customers with long-term reliable solutions that even exceed their highest expectations.

We are not just a supplier, but a partner, working with customers to provide added value to the entire supply chain. The main products include:

Contract management 

Signing contracts with customers and developing partnerships are one of the important components of our outstanding customer service. Through effective contract management, we help customers resolve sealing problems in working conditions more quickly, increase reliability and reduce costs.

Software package

​Ousa®The software package contains a database of information from various industries, providing a very valuable resource for selecting and testing sealing technologies. By implementing our customized asset health management system, we can provide customer tools that can easily improve equipment reliability.

Site survey

​Ousa®A site survey engineer conducts a site survey to determine the status of your rotating equipment and establishes a basic system for tracking equipment reliability improvements.

OEM 

Ousa®We have a professional team dedicated to providing a full range of support and services to the growing OEM customers around the world. At the same time, we have professional teams in various regions to provide services to local manufacturers.

Reliability

Increasing reliability is critical; our leading research&Development capabilities combined with decades of industry experience to provide services to customers in all walks of life—Provide customized reliability sealing solutions according to customer's special requirements to improve equipment performance and mean time between failures.

ATEX 

Ousa®Selection guide for engineers, OEMs and end-users to help select mechanical seals for special ATEX conditions